X7 Wi Fi Connection Troubleshooting

Use this procedure to connect the X7 Aviation Tablet to an iPhone hotspot or hotel Wi-Fi.
The X7 is also known as the HugeRock X7.
This procedure applies to the X7 with Android 13.

Menu names can be different between software versions.
Bold text identifies screen labels.

1 Identify the connection problem

1. Open Settings on the X7.
2. Open Network & internet.
3. Open Internet or Wi-Fi.
4. Select the network.
5. Read the connection message.
6. Use the table to select the applicable procedure.

2 Prepare the iPhone hotspot

1. Set Wi-Fi on the iPhone to Off.
2. Set Cellular Data to On.
3. Open a website on the iPhone to test the cellular connection.
4. If the website does not open, correct the cellular connection before you continue.
5. Open Settings on the iPhone.
6. Open Personal Hotspot.
7. Set Allow Others to Join to On.
8. If Maximize Compatibility is available, set it to On.
9. Keep the Personal Hotspot screen open until the X7 connects.

If Personal Hotspot is not available, ask the mobile carrier if the plan includes hotspot service.

3 Connect the X7 to the iPhone hotspot

1. Open Settings on the X7.
2. Open Network & internet.
3. Open Internet or Wi-Fi.
4. If the X7 has a saved connection for this hotspot, select that connection.
5. Select Forget to delete the saved connection.
6. Set Wi-Fi to Off.
7. Set Wi-Fi to On.
8. Open Network preferences.
9. If Wi-Fi frequency band is available, select 2.4 GHz for this test.
10. Return to the list of Wi-Fi networks.
11. Select the iPhone hotspot.
12. Enter the password shown on the iPhone.
13. If IP settings is available, select DHCP.
14. Connect to the hotspot.
15. Open a website on the X7 to test the connection.

If the connection fails, restart the iPhone and the X7.
Do Sections 2 and 3 again.

If the problem continues, connect another device to the same hotspot.
Open a website on that device.
If neither device has internet access, ask the mobile carrier for help.

4 Connect the X7 to hotel Wi-Fi

Hotel Wi-Fi can have a sign-in page.
The X7 can connect to Wi-Fi before the hotel permits internet access.

1. Ask the hotel for the correct network name and sign-in instructions.
2. Open Settings on the X7.
3. Open Network & internet.
4. Open Internet or Wi-Fi.
5. Select the hotel network.
6. If IP settings is available, select DHCP.
7. Connect to the hotel network.
8. If a Sign in to Wi-Fi network notification appears, select the notification.
9. Complete the hotel sign-in procedure.
10. Open a website to test internet access.

If the sign-in page does not appear, open a new browser window.
If the page still does not appear, ask the hotel for its sign-in page address.
Enter that address in the browser.

If the problem continues, select Forget for the hotel network.
Set Wi-Fi to Off.
Set Wi-Fi to On.
Connect to the hotel network again.

If the hotel network does not appear, open Network preferences.
If available, set Wi-Fi frequency band to Automatic or All bands.
A 2.4 GHz setting prevents connection to a network that uses only 5 GHz.

Do not use the iPhone hotspot IP address for the hotel network.
Keep the hotel network on DHCP, unless hotel technical support gives different instructions.

5 Use a static IP address for the iPhone hotspot

Use this procedure only if the X7 cannot get an IP address after Sections 2 and 3.
This procedure comes from the supplied iFly guide.
It does not correct a password error or a hotspot that does not appear.

The X7 needs a valid IP address that no other device uses.
An increase of one in another device's address does not prove that the new address is available.

1. Connect another device to the iPhone hotspot.
2. Open the network details on that device.
3. Write the IP address, subnet mask, gateway, and DNS addresses.
4. Identify a valid, unused IP address in the same subnet.
5. If you cannot identify an available address, ask iFly support for help before you continue.
6. Open the hotspot network settings on the X7.
7. Select Edit or Advanced options.
8. Set IP settings to Static.
9. Enter the unused IP address.
10. Enter the gateway from the other device.
11. Enter the network prefix length that agrees with the subnet mask.
12. Enter the DNS addresses from the other device.
13. Save the settings.
14. Connect to the hotspot again.
15. Open a website to test internet access.

If the subnet mask differs from this table, ask iFly support for the correct network prefix length.
Do not select a network prefix length by guesswork.

If the static IP address does not correct the problem, set this hotspot connection to DHCP again.

6 If the X7 disconnects

The supplied iFly guide identifies settings that can affect Wi-Fi connections on the X7.

1. Open Settings on the X7.
2. Open Network & internet.
3. Open Internet.
4. Open Network preferences.
5. Set Turn on Wi-Fi automatically to Off.
6. Return to Network & internet.
7. If Network Monitor is available, set it to Off.
8. Connect to the network again.
9. Open a website to test internet access.

The iFly guide also gives instructions for Mobile data always active in Developer options.
Those instructions apply to connections with an ADS-B receiver that has no internet access.
They are not part of this hotspot and hotel Wi-Fi procedure.

7 Get additional support

1. Record the exact connection message.
2. Record the iPhone model and iOS version.
3. Record the X7 Android version and build number.
4. Take a screenshot of the X7 Wi-Fi details screen.
5. Record whether another device can use the same network.
6. Send this information to support@iFlyEFB.com.

Do not include the Wi-Fi password.