Tickets, bug reports and replies
Agents only. Ticket workflow, bug-report procedure and standard replies.
Accounts, billing and data admin
Agents only. Account changes, payments, subscriptions and customer data requests.
Repair bench, RMA and QC
Agents only. Bench testing, RMA handling and quality checks on returned hardware.
Inventory, shipping and order prep
Agents only. Preparing units for sale, stock handling and shipping.
Schools, fleets and dealers
Agents only. Fleet and dealer agreements, school and university accounts.